Top Software Company in 2019
When people talk about CRM, they are referring to customer relationship management softwares. It enables you to locate the interests of your potential customers and keep your pre-existing customers interested, by improving your profitability. Doing business doesn't only mean the exchange of goods when a consumer is involved. It is necessary for you, as a company, and products, representative to indulge in what your customers opinionated on.
Online CRM softwares also let you include service users and suppliers alongside customers. It offers a whole package for you to go through a wholesome sales experience. They can further act as product sales and marketing tools, helping your business, instead of only focusing on communication with management.
Why is CRM Softwares Important?
The elixir behind keeping your business tact, and in a higher position, is to strategize your every move. Setting goals, and executing plans, is a process that goes through your worksheets and business meetings. Although, you also require something to know how those ideas have been catching up, and how your executions have been played out. Customer relationship management softwares help you focus on the relationships that your organization or the one you're a part of, has created and involves individual people within it. CRM tools help with management of contact, handling of sales, the workflow of processes, the capacity of productivity, analysis of the report, and much more. The best CRM software will enable you to possess a clear overview of your customers’ activities and reviews. The CRM tools they have to offer help you view the customer’s previous conversations with you, what their order was and how it is being processed and manages customer service issues with efficiency. Customers in the modern day have fickle minds; they voice an issue on one social platform and try to have it solved on other. Hence, platforms like CRM help you assemble their problems in one place. It may seem like these CRM solutions have been created and are available only for the sake of large-scale businesses, or company owners with concrete plans and ideas. But software like CRM for small business also exists. New marketers can use CRM to get a better understanding of the framework of sales and the perspective of work that they receive. This report like software facility helps small businesses to brew new, interesting, ideas, and take the decisions of other companies as suggestions.
For you to benefit from this software, and create a relationship with your contact management, we have listed the 20 best CRM softwares taking the influence of reviews and ratings from top-rated websites such as GetApp, Capterra, and G2Crowd:
List of Best Online CRM Software | Best Customer Relationship Management Software
1. HubSpot CRM – Everything you need to sell in one integrated suite
About HubSpot CRM : HubSpot CRM has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling. HubSpot CRM takes care of all the little details – logging emails, recording calls, and managing data – in a very intuitive manner therefore freeing up valuable selling time in the process.
Company Size : 1001 – 5000 Employees Founded : 2006
Specialties : inbound marketing, marketing, internet marketing, online marketing, web marketing, software, blogging, SEO, marketing automation, social media, email marketing, analytics, sales, and inbound sales
“We work all more aligned, we do not lose any information on the customer, we can trace the history of the various points of cotnatto that a customer or a prospect has had with the different departments, we simplify the life and work becomes less stressful with this tool under but no. In addition, integration with the marketing side makes it fly, allowing a truly segmentation of contacts based on their behavior and interactions with our digital content.” – Giovanni F.
Not provided by vendor
Yes, get a free trial
2. Zoho CRM – Multichannel CRM for businesses of all sizes
About Zoho CRM : Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.
Company Size : 1001 – 5000 Employees Founded :1996
Specialties : Online Office, Collaboration and Business Productivity suite, CRM, Productivity, Network Management, Sales, Enterprise IT Management, Social Media Management, Invoicing, Accounting, and Email Marketing
“Zoho CRM is simple enough to immediately begin improving a company’s sales process out of the box, but powerful enough to create complex workflows, automation, custom solutions, and integrations.” – Marshall M.
Yes, get a free trial
3. amoCRM – Lead & Sales Management for SMBs
About amoCRM : When small sales teams need to cut through the noise and win more sales, they choose amoCRM. It’s the only solution that can fully automate the sales process from lead capture to won sale and beyond — we even offer a recurring sales pipeline that’s perfect for SaaS! But as powerful as amoCRM is, it’s also ultra-easy to use. The whole team can get up and running in less than 15 minutes. And we’re all about support: if you need a little extra help, we’re here for you — we offer totally free set up assistance, onboarding and ongoing support. Headquarted in San Francisco, we already serve over 20,000 small and medium worldwide. We’ve received awards and recognitions from Gartner, Finances Online, Software Advice and more.
Company Size : 51 – 200 Employees Founded : 2009
Specialties : Customer Relationship Management, Lead Management, Task Management, Widget Integrations, Open API, Sales Automation, Recurring Sales Management, Sales Force Automation, Online CRM, Social CRM, Small business CRM, Cloud CRM, Lead nurture, Contact management, Account based marketing, SaaS CRM, Sales Enablement, Inside Sales, and Sales Management
“It doesn’t matter if you’re tech-savvy, or if you’ve never heard of Facebook; amoCRM is so easy to use, anyone can navigate it.” – Amanda Tufeld
Yes, get a free trial
4. Freshsales – The CRM for high-velocity sales teams
About Freshsales : Freshsales is a sales CRM designed for high-growth, high-velocity sales teams with features such as, built-in phone and email, lead scoring, user behavior tracking and automation, along with other CRM-related features on one platform. Freshsales is a part of the Freshworks product family, whose flagship product, Freshdesk, is the leading customer support solution with over 100,000 customers world-wide.
Company Size : 501 – 1000 Employees Founded : 2011
Specialties : saas, sales crm, startups, crm software, Marketing, CRM, and Sales crm system
“With Freshsales reporting features, we’ve cut down the time taken to generate reports by 60%. Using the sales CRM, we’re able to generate reports anytime and summarize information 10X faster than before. This has immensely improved our productivity. The deal pipeline in Freshsales is also extremely advantageous. Its quick access features—sort, filter, drag and drop, phone, email, tasks—are helping us close deals faster.” – Erica Mannherz
Yes, get a free trial
5. bpm’online CRM – Boost marketing, sales and service performance!
About bpm’online CRM : Bpm’online is a global business software company leading in the space of business process automation and CRM. The company has been highly recognized as a market leader by key industry analysts. Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. Bpm’online has been widely recognized by key industry analysts, such as Forrester, Gartner, Nucleus Research) and received multiple industry-specific awards.
Company Size : 501 – 1000 Employees Founded : 2002
Specialties : BPM, CRM, sales force automation, marketing automation, service automation, contact center automation, and Financial CRM
“The bpm’online tools with omnichannel capabilities improved the communication not only with our clients but also within each team and department of our company. Our team had access to all emails, calls, notifications and could track client communications efficiently. It synchronized the work of our marketing, sales and services departments creating a single business environment.” – josef m.
Yes, get a free trial
6. Salesforce Essentials – CRM for small business
About Salesforce Essentials : Salesforce Essentials is the easy way for small businesses to manage customer relationships and grow faster. It’s easy to set-up, easy to use and grows with your business. Small businesses now get access to the very best of Salesforce, including Trailhead, Einstein, Lightning and AppExchange and Trailhead. And, regardless of how big your company ends up being, Salesforce can grow with you. Try it now for free and you can also get three months of G Suite by Google Cloud at no cost.
Company Size : 5001 – 10000 Employees Founded : 1999
Specialties : Enterprise Cloud Computing and Customer Relationship Management
“Time management and organization are the top reasons to use this software. Being able to include information on new prospects and clients is very helpful and it’s easy to add to do items. The sales funnel process is user friendly and easy for other employees to view.” – Brittney Mulliner
7. Agile CRM – Sales and marketing CRM for growing businesses
About Agile CRM : Agile CRM is the world’s first fully integrated sales, marketing and service suite – an All-in-One CRM for small businesses with full sales, marketing and service automation functionality. Agile CRM is used and trusted by over 15,000 customers globally to generate & nurture leads, close deals and support customers. Besides its headquarters in Dallas, TX, Agile CRM maintains offices in India and the Philippines. Agile CRM is the only comprehensive, end-to-end CRM that delivers sales, marketing and support automation to help small and medium businesses manage all parts of a customer journey, from a single platform, in order to drive sustainable, scalable growth.
Company Size : 51 – 200 Employees Founded : 2013
Specialties : crm, sales, marketing, saas, gamification, service, telephony, marketing automation, sales enablement, helpdesk automation, email marketing, and eCommerce CRM
“We have tried 6 CRMs in the past year and this is definitely the best (pricing and features) @agilecrm #crm #SaaS” – Jez John
Yes, get a free trial
8. Copper – (formerly ProsperWorks) The only CRM recommended for Google
About Copper : Copper (formerly ProsperWorks) is the No.1 crm for G Suite that’s recommended by Google. It works instantly through a seamless integration with G Suite, has a beautiful user experience, and is designed to help teams and businesses build long-lasting relationships. Copper services more than 12,000 paid businesses in more than 110 countries. Headquartered in San Francisco with over 200 employees, the company has raised $87M in venture capital financing to date from Google Ventures, Norwest Venture Partners, NextWorld Capital, True Ventures, and Industry Ventures.
Company Size : 201 – 500 Employees Founded : 2013
Specialties : crm, Contact management, Lead management, Pipeline management, Opportunity management, and Productivity
“Copper centralized communication and turned selling into a team sport for us.” – Sarah Gilbert
9. RepairShopr – All-in-one platform for repair shops and more.
About RepairShopr : RepairShopr is an all-in-one system that integrates tickets, CRM, invoices, and marketing into a platform designed for repair shops.
Company Size : 2 – 10 Employees Founded : 2012
Specialties : Computer repair shop software and cell phone repair software
“I spent many years trying to find a replacement product for our environment and I have spent thousands trying different products … This product is better than what I would have done myself and even more and it does the many things well. I like the Issues / CRM / billing / POS / customer intranet, billing / integration features.” – Shawn Mortensen
10. InStream – Sales, contact management & relationship automation tool
About InStream : InStream is a sales, contact management and relationship automation system that offers SMBs a smart platform from which to build, manage and sustain customer relationships. Incorporating a powerful contact database, communication lists and useful reports, InStream aims to deliver a comprehensive customer relationship management solution.
Company Size : 2 – 10 Employees Founded : 2015
Specialties : Sales and Business Ralations Management Platform, Helping Sales Team Succeed, Sales Enablement Tool, and Customer Relationship Management
“CRM systems are only as good as their usability for sales people. InStream allows you to manage all your sales communications from their intuitive dashboard, making your sales team even more efficient” – Mick Griffin