What is Complaint Management Software?
Complaint management software reduces the cost to handle the problems and also quickly solves them to remain on top of all other competitors. The time taken to solve them is very less as compared to traditional methods. It investigates the problem very deeply so that you don’t lose the trust of your customers. The assigning of the problem is done based on the type of the product and the place where the product is manufactured. Customer complaint software has certainly improved documentation by capturing accurate data from its customers. It divides the process into processing, investigation and final resolution of the problem. It is quite easy to use this software, and it manages its activities with the CAPA process.
There is thousands of software available in the market to solve the issues. You may get confused which one to trust and which one to let go. Here is a tally of top 10 complaint handling software that has made their place because of the quality of services rendered. The reviews of these sites are gathered from most reliable sites like GetApp, Capterra, and G2Crowd. Let us get into the heart of this:
Customer Complaint Management Software | Best Complaint Handling Software
1. Preferred Patron Loyalty – Loyalty marketing and gift card management
About Preferred Patron Loyalty : Preferred Market Solutions, LLC. is a leading provider of Loyalty Program and Gift Card Program software and services throughout the United States, Canada and abroad. We offer cutting-edge systems and marketing services to businesses world-wide. Our Preferred Patron™ loyalty platform has been helping businesses, small, medium and large, succeed across many diverse industries, including automotive, retail, restaurant, gaming, hospitality, health care, dentistry, orthodontics, cosmetics & aesthetics, salon & spa, gas station & convenience store, college & university, health & fitness, entertainment, golf resort & country club, and cafe & pub.
Company Size : 11 – 50 Employees Founded : 2004
Specialties : Loyalty Programs, Rewards Programs, Incentive Marketing, Email, SMS & Direct Mail
“We use it at our senior living facility cafe to manage guest spending accounts. The program works well and reporting is exceptional. Our guests find it very convenient. Support us always quick to respond when we have questions.” – William Schall
2. Zendesk – Cloud customer service software
About Zendesk: The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 100,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America.
Company Size : 1001 – 5000 Employees Founded : 2007
Specialties : Help Desks, Customer Support, SaaS, Customer Community, Customer Service
“Zendesk has been a great partner in helping us serve our customers. Zendesk’s product and ecosystem have allowed us to be agile and tailor the solution to meet our business needs.” – Tim Smith
3. i-Sight – Investigative case management software
About i-Sight: i-Sight is the leader in case management software for investigations. Follow us for webinars and resources on fraud, compliance, HR, and other investigations. i-Sight has gained an international reputation for best-in-class software that is secure, intuitive and reliable and is used by companies worldwide to manage their investigations. i-Sight’s integrated, hosted software solutions ensure investigations are consistent, comprehensive and productive. A powerful reporting tool helps companies reduce risk by identifying trends and opportunities for improvement.
Company Size : 51 – 200 Employees Founded : 1999
Specialties : employee relations, ethics, compliance, hr, privacy, customer complaints, complaint tracking, complaint handling, investigation software
“Nowadays every customer query or complaint is attended to promptly There is live support 24/7 available to the users It is easily integrated with most software platforms such as Android, Windows Cost-effective ” – Dennis Maina
4. Zoho Desk – Industry’s first context-aware Helpdesk Software
About Zoho Desk: With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It’s customizable, convenient to use, and it doesn’t cost you a fortune. Part of Zoho’s 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
Company Size : 1001 – 5000 Employees Founded : 1996
Specialties : Online Office, Collaboration and Business Productivity suite, CRM, Productivity, Network Management, Sales, Enterprise IT Management, Social Media Management, Invoicing, Accounting, Email Marketing
“Zoho Help desk is easy to use and it has a nice search feature for going through your tickets. You’re able to see other employees looking at your tickets and you’re able to make comments on the fly. Its very basic and you can create different ticket systems for your clients as well. I found that Zoho was the easiest help desk service I have used to date. I would also like to add that Vault is a great password feature if you use Help Desk. They work with each other very well. ” – Leonard Johnson
5. Freshdesk – Online Customer Support Software & Helpdesk Solution
About Freshdesk: Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. The company’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks has its HQ in San Bruno, California and global offices in India, UK, Australia, and Germany. The company’s cloud-based suite of SaaS products is widely used by over 150,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.
Company Size : 1001 – 5000 Employees Founded : 2010
Specialties : Customer Support Software, Helpdesk, Web 2.0, SaaS, Support Ticket System, Web Based Support Ticket System, CRM, ITSM, Applicant Tracking System, Conversion Optimization Suite
“We adopted Freshdesk because it is a highly adaptable solution with a lot of metrics that allows us to track and follow up on our customers and agents efficiently.” – Christophe Tomborski
6. NABD System – Multi-channel Customer support & Help Desk software-FREE PLAN
About NABD System: ISO-compliant complaint management & customer support with the backend workflow, ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently manage complaints and support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULLY functional FREE plan suited for most businesses.
Company Size : 10 – 50 Employees Founded : 2002
Specialties : Case Management, Complaint Classification, Customer Complaint Tracking, Feedback Management
“We are extremely happy with NABD. We are already starting to see the fruits of our efforts in terms of faster response times, improved administration and better reporting. We can for sure recommend NABD to our partners and customers.” – Mashaweer UAE